Shipping Policy

SHIPPING METHODS

We offer a variety of shipping methods for your convenience. We use trusted carriers such as FedEx, UPS, and DHL to ensure your order arrives safely and on time. The available shipping options will be displayed at checkout, and the shipping cost will be calculated based on your order's weight, dimensions, and destination.

SHIPPING TIMES

Once your order is placed, we will process it within 1-2 business days. After that, the shipping time will depend on the shipping method you selected at checkout and your location. Please note that some items may have longer processing times, and we will notify you if there are any delays.

SHIPPING COSTS

Shipping costs vary depending on your location, the size and weight of your order, and the shipping method you choose. The shipping cost will be calculated at checkout based on these factors. We do not offer free shipping at this time, but we may offer promotions or discounts from time to time.

TRACKING YOUR ORDER

Once your order is shipped, we will provide you with a tracking number and a link to track your order online. Please note that tracking information may not be available for some international shipments.

INTERNATIONAL SHIPPING

We ship to most countries worldwide, but please note that international shipping may be subject to additional fees, taxes, and customs duties. These fees are not included in the shipping cost and are the responsibility of the customer. We are not responsible for any delays or issues that may arise during customs clearance.

DAMAGED ITEMS

If your order arrives damaged or defective, please contact us within 24 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.

RETURNS AND EXCHANGES

Due to the size and weight of our Atmospheric Water Generators, we do not accept returns or exchanges unless the item arrived damaged or defective. If you have any questions or concerns about your order, please contact us and we will be happy to assist you.